[Resolved]  Xolo — failure to repair phone in 4 weeks even

Address:

Bangalore, Karnataka

My Xolo Q700 phone was hanging quite often, display would go off many a times and the battery was completely swollen. I submitted my phone (a person from Service point, Bangalore, came to collect my phone from residence) on September 20, 2014 and did not receive my phone till date (Job sheet No.[protected]. On contacting Service Point, they are not responding properly and gave me a person's number called Mr. Jeevithan, phone No.- [protected], who is not responding to any of my calls and they are extending the due date of delivery of phone everytime by 10 days. I called up Xolo care too, but even they are telling nothing substantial but only that my phone is under repair and it is in Noida. Infuriated, I have asked them to retun my phone unrepaired and send my phone in whatever condition it is but they are not doing that bit too. I need my phone back on Saturday itself or on Monday, I will file a case against the Company in the Consumer Forum.