[Resolved]  Xolo — Feeling Cheated by Xolo and its service center at Ranchi

Address:

Ranchi, Jharkhand

Hi, This is Amit Ranjan, I am from Ranchi, Jharkhand but due to my job I put up in Delhi. I am writing up this mail, after getting extremely unsatisfied responses and irresponsible behavior of one of yours Service Center named Max care, situated in Ranchi, Jharkhand. My case is, I bought a phone Xolo Q900 from Snapdeal.com with 1 year manufacturers (XOLO’s) warranty and 15 days Snapdeal return policy on 6th of March 2014 as a gift to my younger brother who lives in Ranchi. After 20-25 days o[censored]sage, Its camera went blank. Only a green screen was displayed whenever camera was switched on. He then reported to your authorized service center (Max Care) at Ranchi. Your executive told him it will take ~15-20 days. It will be not be serviced here instead they will send it to some Higher Authorities in Bangalore or Delhi. After 20 days when contacted, again they requested for few more days and finally after a month or more, I think, it came back in my brothers hand in working condition but with some new problems. That was the phone gets heated up extremely when put in charging/after 10-15 minutes o[censored]sage. The data cable wasn’t working when connected to PC and even sometimes while charging. He then again contacted the service center in first week of May 2014( I was there for my marriage ) and they found it a genuine problem and again they kept the phone with them. Now the status of the phone is that it’s still with them from past two months and overall of ~3 months, and they are saying that we cannot repair this handset, this becomes a non-repairable handset and advised my brother to contact the seller and ask for refund/replacement. I then contacted the Snapdeal and got feedback that, they had a 15 day return policy, and after that they are not liable to refund/replacement. So they can’t consider this case. Contact Xolo. I again contacted the Max care and one of their executive told that, we cannot do replacements, instead we can give you a letter that this handset is in warranty and became non repairable and that’s all. I am tracking this past couple of weeks. Now I am feeling cheated by all of you guys, Xolo and your service centers and the created situation is dragging me towards the loss of mental and financial crisis. I already wasted a lot of money and the most important, my time on this case. I have heard that Xolo has unique doorstep care service, and that was purely missing here. So you are requested to kindly look into the case and take appropriate actions. Regards Amit Ranjan