[Resolved] Xolo — For services

tarunguptajpr

from Gagret, Himachal Pradesh

Address:

Jaipur, Rajasthan

I want to share my current work order no[protected] and old no :[protected] also sending you my call sheet. I’m facing the same problem last 2 months in my mobile, problem is switched off frequently. I complained many times n also going in service center but they didn't response. There.There is no way of talking in service center n customer care also…they treat us like a fool so I decided not using this brand in future..You r not providing good facility. They told only 1 solution that is update your software. I want to ask you there is only 1 solution r provided by your company for all problems? I know very well about the software updation m also working in technical department.

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May 31, 2017

Complaint marked as Resolved

Verified Support

Oct 08, 2014

Xolo Customer Care's response Dear Mr. Gupta , Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone. This is in reference to your email dated 07.10.2014 regarding XOLO Smart Phone; We would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in

Oct 11, 2014

Updated by tarunguptajpr Dear Sir,

i am very harassment for services of "Xolo" i was trying many time to call local service center no.. But they didn't pic up tha call.
around 1 or 2 tym they picked the call n dissconnect.. then i visit on local service center they are only saying your mobile is under processing but dont say how many time they require?

Local service center address is :-

1/3A Yudishtar Marg Near Dear Park C-Schemejaipur 302005,
CITY: Jaipur
PINCODE: 302005
CONTACT MANAGER: Mr. Moinul Hque
CONTACT PERSON: Miss. Neelam
CONTACT NUMBER:[protected]

After i am not satisfy local service center then call to toll free no :[protected]

xolo care alway say i cant help you. Your work order under process but not tell how many time require?

After many escalation I got Call from number :- [protected] (Mr. Ragunath - service head of xolo) his number alway busy...and not proper response me.They don't tell me how many times they required?

My warranty period is till 1/11/2014...if i m not satisfied with xolo services then i am decided to throw the xolo mobile in dustbin and the responsible is only xolo Company.

and last say about XOLO comapny is froude, lasy, not mainten and very low profile. company