[Resolved] Xolo — Handset issue

sach4389

from Lucknow, Uttar Pradesh

Address:

Dakshina Kannada, Karnataka

Work order number 006, SL no.[protected] was given to service centre at Mangalore, Handset was not working at all, today i got a call from service centre saying that mother board is damaged & it need to replaced by paying Rs 5000 for which i am not ready to pay, because Q900 handset was given me 5 months ago as DOA replacement for X910, which didn't worked for 1 yr also. Before this I was using X910 which had a same issue. Kindly look into this matter XOLO as a brand it handset should work at least for 1 yr.

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Complaint marked as Resolved

Verified Support

May 28, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 27.05.2015 regarding your complaint for your XOLO Smartphone (Q900). We request you to kindly pay visit to any of our XOLO service provider nearest to you for satisfactory resolution on your complaint. In addition, request you to share the work order number which will be given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at reach.[protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care reach.[protected]@xolo.in www.xolo.in