[Resolved]  Xolo — Handset repair

Address:Vadodara, Gujarat

Xolo local service center - A.B.Communications, RC Dutt road Vadodara, Gujarat. I handed over my damaged mobile to Xolo service center 1 month before, also paid INR 4200/-. I received SMS from Xolo service that will get my handset on 16th July 2014. i visit local service center and did not get any proper answer only one sentence "not ready yet" I called Xolo toll free and come to know company centralized service center did not received payment confirmation yet from local service center i.e. INR 3100/-. I have 2 concerns ---- 1. Even after 1 month no update about repairing charges to centralized service center. 2. Why local service center charged me INR 4200/- when actual cost is 3100/-
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Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2014
Xolo Customer Care's response
Dear Mr.Pankaj Thank you for giving us a chance to assist you. This is in reference to your complaint dated 21.07.2014 regarding XOLO Smartphone. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
Complaint comments 

Comments

mayank thakkar (new delhi) replies to mayank thakkar
30 Oct, 2014 11:19 AM
i
visit kalkaji xolo care which is show on website, i visit there again
and again, but before office closing 06:00 pm care shop is closed, then
fianlly one time on 28/10/2014 care is open, agent prefer me lajpat
nagar 2nd, and then i visit ther on 29/10/2014, after 05:00 pm, and my
takone num is:135, they submit my handset for 210 days and i informe,
there is no screacts on whole body, remaine powerswith button is not
working accutally button is feel press but there is no sence in working,
and the femail agent told me, the complain already open from kalkaji,
and complan num is:[protected], so take my handset, in mannualy
closed, and divert for next upcoming 20days TAT, there is only problem
in power key, and there is no screacth on whole body & with orignal
screen gaurd, and agent take my handset after cheak,
so kindly cheak my complain will resolve with in a TAT, |
thank you, phn num is:[protected], alt num is:[protected]


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