[Resolved]  Xolo — harrassment by the service centre and compensation for mental and physcial agony

Address:

New Delhi, Delhi

PANACEA CONSULTANCY 219- Kamla Market, New Delhi-110002 Phone no. [protected] No. Nitika/2014/549 Date : To, 1. Vishal Sehgal C.E.O. XOLO Company 2. Sunil Raina Business Partner XOLO Company 3. Officer in Charge, Service Station Uttam Nagar, XOLO Company Legal Notice On the instruction and on behalf of my Client Ms. Arushi Ghai r/o D-109, Vikas Puri, Delhi the undersigned hereby serve upon you following Legal Notice : 1. That my client is a law abiding citizen of India. 2. That my client has purchased a Mobile Phone of your company with the description XOLO A600 from Smart Phone Store Janakpuri for Rs. 6900/- on 08/04/2014. 3. That on 19.07.2014 the my client has deposited the instrument for service at uttam Nagar service station and on 12/08/2014 your service centre has returned the instrument but still it was not working properly accordingly my client again deposit the instrument on 13/08/2014 for repair. And now the instrument is in your possession vide job sheet no.[protected] 4. That your representative at service station has submitted that the instrument cannot be repaired and offer an old dilapidated instrument in place of new Instrument which is not illegal but a deficiency of services as prescribed in Consumer Protection Act 1986. 5. That the my client has visit your service centre at uttam Nagar no. of times but all in vain not only this your staff working at that centre also misbehave with my client. 6. That my client has suffered a lot of physical and mental agony due to the deficiency of service as mentioned in Consumer of Protection Act 1986. Therefore I, on behalf of my client called upon you to :- I. to provide a new Instrument to my client at the earliest. II. To pay Rs. 50, 000/-(Fifty thousand) as compensation for the physical agony suffered by my client III. To pay Rs. 50, 000/-(Fifty thousand) as compensation for mental agony suffered by my client. IV. To pay Rs. 11, 000/- as legal fee for preparation of this legal notice. Within 15 days of receipt of this legal Notice failing which my client has specifically direct me to proceed against you in the court of law at your cost and expenses. (Arun Kumar) Advocate Copy kept on record for Legal purpose.