| Address: | Kolkata, West Bengal |
I purchased a XOLO Q800 phone in Oct '13. Everything worked fine till I accidentally dropped the phone and the screen ( glass ) broke. On Mar 26th, I visited XOLO Authorized Service Center in Kolkata - Balaji Enterprises, 46/31/1, Old Gariahat Road, Kolkata - 29. Spoke to the center manager Mr.Siddharth and was told the part will come after 7-10 days. I paid an advance of Rs.1500/- and was told they will contact me as soon as the part arrives from Noida.
After getting no update from them, I contacted them on 9th April and was told to wait for another week. Next week again the same routine followed. When asked for an explanation about the delay I was told part is not available. When I contacted the XOLO cust care through their central number I was told part is available in the Noida. When explained about my ordeal, they said they can't help and asked me to contact the service center again.
Today I spoke to Mr.Siddharth again and got the same reply - wait for another week. He asked us to submit the phone such that they can send it to Noida to get the part replaced. When asked why wasn't this told to us till now, he said "I had forgotten about this earlier!!!" After making us wait for a month, he is asking us to submit the phone such that it can be sent to Noida for repair.
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Post that there is no response from their end. I am stuck with a broken phone since March 26th.