[Resolved] Xolo — I want my phone back xolo opus q1000

HiteshPatel12

from Himatnagar, Gujarat

Address:

Gandhinagar, Gujarat

I have bought Xolo opus q1000 on 2/1/2014. on 26/2/2014, without any reason there is Lines in Display. And LCD is blinking. I went to service centre on 27/2/2014. I give it to them. After 19 days I called in customer care they told me that my phone is in process and estimated date was 16/3/2014 but why phone is not delivered. And told me to call after 2 days. on 26/3/2014, i called again to customer care, I got same answer and estimated date is 28/3/2014. But he does not know why it becomes late. They also do not know service is done or not. Today, 28 march, I called again. They told me that phone is not repaired because parts are not available. But estimated date is 28/3/2014. If you want to check, I am providing my IMEI no [protected]
i asked them If you are not able to repair my phone then issue new phone to me.
I am very dissatisfied with your customer care and service.

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Apr 07, 2014

Updated by HiteshPatel12 My complain is resolved my main company

Verified Support

Sep 22, 2014

Xolo Customer Care's response Dear Mr.Patel Thank you for giving us a chance to assist you. This is in reference to your complaint dated 28.04.2014 regarding XOLO Smartphone Q1000 OPUS. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

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Comments

navalvs

from Kolkata, West Bengal

This is naval pandey and I had purchased XOLO A700 mobile on 22/03/13 from ghatkopar. Few months ago my mobile got switched off and it's main power on/off button stop functioning and mobile became completely dead, so i had submitted my mobile to Macro mobile center ( Add - S-29, "A", Prime mall, IRLA Road, Vile parle(W), Mumbai Pin Code:400056, Landline Nos:[protected] Center Manager:Mr. Shahbaaz) on 01/03/2014 and they assured me that my problem will get resolve within 15 working days and today its over a month and still haven't got any reply from them.

Whenever I tried to call them usually they are not picking call and sometimes when they picked the call then got same reply from them again and again that sir your service is still in progress, is this hell and worst kind of service is providing by you.

What a kind of service is providing by XOLO service center this is totally unexpected and even some o[censored]ser still haven't got their mobile back. How can a customer believe and rely on your third quality of services.

This is one the poorest quality of service is giving by XOLO service center and I will suggest to other ppl pls don't get fall for XOLO mobile only bcoz of their poor quality of service.

Eventually I hope that you will take some action quickly and would be thankful if this issue get resolve as soon as possible.. !!!
my contact number is [protected].

Hope will hear soon from you.

HiteshPatel12

from Himatnagar, Gujarat

Thanks to Consumer complaints.

I got my phone back. Now its working perfectly.

thanks again

CHANDANEEV

from Kolkata, West Bengal

I M SUFFERING PURCHASE Q12000

I have purchase Q1200 on 17 feb 2015. In these duration i m facing some problem . My locale service center change my phone mother bord 3 times but still some problem . Please take care of my problem and replace my phone.