[Resolved] Xolo — IMPROPER REPAIR OF MY XOLO Q 1100

sunjaysharma

from New Delhi, Delhi

Address:

Dehradun, Uttarakhand

Dear sir, I had purchased a XOLO Q 1100 on Feb. 20, 2014, from a local shop in our city Dehradun.(M/s Shweta Traders, Shop No. 6, Chakrata Road, Dehradun. TIN No. : [protected], vide cash memo No. 2040. In first week of Nov. 2014, I met with an accident, and my phone (referred above) was broken badly. I contacted to local service station at Rajpur Road, Dehradun, and they took my phone with notification no.[protected]. I got a message from your center that it has been repaired and I can collect it from the service center. I received the phone and checked it. It was completed in first sight, but when I made a call to my wife, she was unable to hear me. I immediately informed the service center regarding the malfunctioning of the device. They took my device and repaired it in 20 minutes. Now the voice was heard but not very clearly. Again I informed the same to the service station. They checked it and said it is perfect. After one day now my phone is still in the same condition that call is not heard by the receiver. Kindly look into the matter and direct me accordingly. As it is not possible for me to visit your service center frequently, hence kindly help me out what can I do? Your early action will be appreciated in this regard. Thank you, Sanjay Sharma Contact No.: [protected] Email ID: [protected]@gmail.com

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Complaint marked as Resolved

Verified Support

Nov 18, 2014

Xolo Customer Care's response Dear Mr. Sharma, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smart Phone. This is in reference to your email dated 16.11.2014 regarding XOLO Smart Phone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. However, as we checked the details of your complaint with work order number we found that it’s in transit to our RF. Further, we would like to request you to kindly provide us some time as we will repair your handset and dispatch it shortly. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in