[Resolved] Xolo — Marshmallow update error

Subhrajeet Giri

from Delhi, Delhi

Address:	Sambalpur, Odisha, 768018
Website:	www.xolo.in

With new marshmallow update on xolo era x smartphone, it seems impissible to call on 4g sim. I have tried all options, all supported softwares with phone facility but could not make a single outgoing call.
Even when i m trying to disconnect, the call is not disconnected.

There are no other problem. But this has become a major problem as we all are jio sim user & this update has taken free call facility from us.
Please please please fix this error soon. As we are facing untold problems.

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Oct 28, 2016

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2016

Xolo Customer Care's response Dear Mr. Giri,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your device.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For your convenience, our support staff is available 10:00 AM to 7:00 PM, 7 days a week. Please call us at[protected] for immediate support.
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in