[Resolved]  Xolo Mobile — Bad After sales service from Xolo

Address:

Kamrup Metropolitan, Assam

I have purchased a Xolo play 8X-1100 on 21st jan 2015 for Rs 13000 but after hardly 3 month my mobile faced a problem. During a call, person on the other side cannot hear my voice. Except these problem my phone was working nicely. So I went to xolo customer care guwahati on 07.04.2015.This is the place where i faced lots of problem and finally makes by phone a dabba phone. Following were the problems faced in Guwahati customer care: 1)When i gave the phone to Customer care then within a minute the technician(a boy hardly 18 year old) came and said please unlock the phone with password. But I have never given any password. so they restore my os deleting all my data on phone. 2)after ½ hr they said ur phone was tampered and broken and are saying that I have shown these somewhere outside. So my question is am I a insane to take my new phone(within warranty) to repair somewhere outside instead of taking the same to customer care. Manager of same branch said that they will repair the same but it will be chargeable some around 4000. So I said please return my phone. so they return the phone with following new problems a) my rear camera is not working b) complete audio system is not working c) not able to detect usb My question to Xolo is why you are selling all this defected piece to customer. Rs 13000 may be very less for you but for us it’s a hard earn money and also please recruit some good trained and experienced technician to repair phones. Now I want Xolo to repair my phone without any price implication to me. Request you to please help me so that my hard earn money din’t get wasted. Thanks & Regards Chand [protected]