[Resolved] Xolo Mobile — Complaints against my xolo q1010i replacement phone - lava iris alfa l

vijay6p

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu
Website:	www.xolo.in/ , www.lavamobiles.com

Hello Xolo Care, Good Day!! Thanks for providing the replacement on my burned XOLO Q1010i phone. I would like to inform you that XOLO have replaced my XOLO Q1010i phone to Lava Iris Alfa L last two week back. After getting the phone I stared facing the problem: "Your Battery Temperature high, please remove the battery. Ignore or Dismiss". If I would like to click on "Ignore" the same message comes within 2 or 3 fraction of seconds again. If I would like to press dismiss then the phone is getting switch off automatically. After that it is getting Switched on after 2 to 3 hours. As soon as it is turned ON, I am getting the same error message within half an hour time. I went to the Chennai service center where I got the replacement mobile and asked about this inquiry . The customer care said that it is software problem they will update it in few min. After getting update from service center I am facing the sae problem. Again I informed the service center regarding the same issue. They informed that due to festival holidays shop will be closed so you have to contact near LAVA service center near Arakkonam. I went Lava service center at Arakkonam and meet the service person regarding this issues. He simple says that "without warranty we are not supposed to do the service for your mobile and kindly take the mobile." Then I informed to Chennai service person regarding this, he also spoke to the Arakkonam service center but they didn't responded to this. Atlast I hand over my mobile on Chennai service center where I got replacement on last Monday (4 Jan 2016), The customer care informed that kindly handover the mobile and give me some days, I will check with another battery and provide you a solution. I call today (7 Jan 2016) and ask about the status of the phone they said that your sample phone battery is not available. May I know how this problem will get solved. Can you provide me a exact time, else kindly replace the good phone with exact working condition. I would like to provide you a 1st Warning regarding this. If you not responding and providing a good solution, I will raise the compliant on consumer court. Hopefully this might not happen in future. Regards Vijayakumar C A +[protected]

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Jan 12, 2016

Updated by vijay6p Hello Lava / Xolo,

Good Day!!

You have informed that you need 4 days to resolve the Battery over temperature issues. But when I spoke to the Chennai service center yesterday (11 Jan 2015) they informed me that the problem was not resolved. More over it is problem on board might be.

If suppose this issues was resolved and you give me the same phone, how assure you that no other problem will created, if it is create who will take the responsibility for this.

This phone already having Battery temperature problem, touch problem, internal memory problem.

I would like to inform you that kindly give me good XOLO brand phone with working condition and charger too.

Looking forward your positive reply soon.

Regards
Vijayakumar C A
+91 [protected]

Verified Support

Jan 12, 2016

Xolo Customer Care's response Dear Mr. Kumar, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 12.01.2016 regarding LAVA Smartphone IRIS ALPHA L; as discussed we would like to acknowledge that we are working on the same to resolve it effectively. However, till that time request you to bear with us. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in

Verified Support

Jan 18, 2016

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 12.01.2016 regarding XOLO Smartphone IRIS ALPHA L; as discussed we would like to inform you that your handset was ready for delivery at the service centre. Hence, we request you to visit respective service centre and collect the handset as per your convenient time. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in

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Comments

vijay6p

from Chennai, Tamil Nadu

Hello Sandeep,

Thanks for your reply.

May I know, how many days will you take to resolve this issues? I submit the phone last Monday (4 Jan 2016) Now the date is 12 Jan 2016. Kindly give me a exact date on this, so that I'm not disturb you again and again. Else replace the New XOLO phone no need LAVA and all.

If you would like to provide the same phone, Kindly rectify all those problem "Battery temperature problem, Touch Problem, Internal memory problem."

I'm not like to disturb you again and again regarding this issue, hope you understand. once you provide a quality phone this problem will solved.

Look forward to hear your reply soon

Regards
Vijayakumar C A
+[protected]

vijay6p

from Chennai, Tamil Nadu

Hello Sandeep,

Good Day!!

Thanks for your support to solve the issue on Lava Iris phone.

As I was little busy on other works, I will collect the hand phone possible today i.e. 20 Jan 2016. Hope no other problem will come again.

I would like to request to give the mobile phone with charger so that I can charge with correct charger and not getting the compliant again and again.

Hope you understand the problem, kindly do this favor atleast.

Looking forward to hear from you soon

Regards
Vijayakumar C A
+[protected]

DKVerma

from Delhi, Delhi