[Resolved] Xolo — mobile damaged by service centre member

Rounak Kalsi

from Mumbai, Maharashtra

Address:

Nagpur, Maharashtra

Recently i had a problem with my xolo q700 ...The headphone was not connecting properly with the phone.so i decided to go at the service centre describing my problem.they took my phone and told me that they r sending my phone to the main service department ...i m not sure that they have send it to delhi or mumbai...then after few day i received a call frm their side that my phone is physically damaged...i dont know how it is possible...bcoz when i submitted my phone it wasnt physically damaged at all...now i dont know what to do...they r not giving any reply..expecting a reply as soon as possible from ur side

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2014

Xolo Customer Care's response Dear Mr. Rounak Thank you for giving us a chance to assist you. This is in reference to your complaint dated 14.03.2014 regarding XOLO Smartphone Q700. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in