[Resolved] Xolo Mobile — Delay in service

vinodgupta114

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

i had submitted my XOLO A500s IPS handset to Balaji Mobi Care on 16/06/2014, the problem with the handset-touch pad is not working;music sound(external sound) does not work properly.on 16/06/14 Service centre assured me that servicing will be done within a week but after a weekon 24/06/14 they said we are waiting for handset parts to come.For that one more week will be required and next date was given on 01/07/14.when I approached service centre today they said still touch pad is not working and its mother board is need to be changed.For this they require one more week and next date is given to me is 08/06/14. Please do the needful. For cross verification you can check model name:xolo A500s IPS IMEI no.: [protected] customer name :Vinod Gupta workorder no:[protected]

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2014

Xolo Customer Care's response Dear Mr.Gupta Thank you for giving us a chance to assist you. This is in reference to your complaint dated 01.07.2014 regarding XOLO Smartphone A500S IPS. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in