[Resolved]  Xolo Mobile — Explosion or blast in my mobile xolo q1020 8gb smart mobile

Copy of Complaint mailed to [protected]@xolo.in

Address as per Phone Box :-

XOLO Customer Care
Lava International Ltd.
A-56, Sector 64, Noida-201301 U.P. India

Address of Seller as per Bill :
RG Infinite
Shop No 8, LANCELO BUILDING, S.V. ROAD
BORIVALY WEST
OPP. KALYAN JEWLLERS
CITY –MUMBAI/ STATE MAHARASHTRA
PIN - 400092


Subject : Complaint of Blast in My Phone
Model No. : Xolo Q1020 8 GB SMART PHONE WHITE
IMEI/ SERIAL NO : [protected]
Bill Invoice no. : S3B35A/14-15/1371
Invoice Date : 30-Mar-2015
ORDER NO : [protected]
SUBORDER NO : [protected]
AMOUNT : 8300/- as per bill

Dear sir,
We have purchased a smart phone Xolo Q1020 detailed as above through snapdeal on 30-Mar-2015. From the date of purchase this was working very well till today 7:20 AM .

But while playing video at 7:35 AM today date[protected], It has been blast and and caught fire in it's Battery and phone fired badly and damaged totaly

Please note our complaint and dispose our complaint as earlier as possible .

Yours sincerely

Jitendra Mohan Saxena
422, Guddar Bagh, Thana Prem Nagar,
Near Guddar Bagh Temple
CITY – BAREILLY, STATE- UTTAR PRADESH
PIN – 243001
Registered MOBILE No –[protected]

Dear Jitendra Mohan Saxena,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


Thank You for your cooperation.

Regards,
Snapdeal Online Team

After submission my Complaint throught your Plateform, thereafter discussion with snapdeal Executives on 01/11/2015, they guide us to visit nearest service center and deposit the damage mobile hand set to them.

Thereafter we visited to XOLO SERVICE CENTER on 02/11/2015 ---- ELECTRO VISION ENTERPRISES, F-7, AVADH PLAZA, JANAKPURI, PILIBHIT ROAD, CITY -BAREILLY, STATE- UTTAR PRADESH, .

Where we contacted to Mr. Ritesh Ji service Center Executicve ( mobile no. [protected] ) .
Mr. Ritesh ji took some snap of our damage mobile hand set and Purchase bill
and sent them to their Head Office. ...

After One and Half Hour Mr. Ritesh Denied to Accept or Deposit My Damage Mobile for repair or replace.

pls Guide us what should we do in such circumtances.

Jitendra Mohan Saxena
422- guddar Bagh- Bareilly - UP
Mo. [protected]

Hi jitendra,
I have dealt with such customer care guys earlier also.
Ask him to either give his note in writing or ask him to meet this seniors.

Hi Jitendra Mohan Saxena,

Hope you are doing good.

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Snapdeal Team

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