[Resolved] Xolo Mobile — Fraud peoples at ludhiana xolo care (Xolo q2100)

bablu0161

from Basi, Punjab

Address:	Ludhiana, Punjab, 141003
Website:	xolo.in

I have a Xolo Q2100 mobile which i bought in November 2014. After 3 months, the touch screen of my mobile is being not responsive any more. When I contact the local Xolo care, they says that the PCB of mobile is faulted due to water and the replacement of pcb should cost me Rs. 4500/-. However I get my mobile repaired from a local store which cost me only 300/- Rs. When I contact to Xolo Costumer care with mobile, they says than they can not lodge my complaint and their local service center people are right. Last month my mobile again get faulted when my battery gets drained and not properly charging with charger. I took the mobile to local xolo care and they says that battery is defected. I change the battery but the problem remains same and in last the neither refund my battery nor repair my mobile and refused to even check the mobile. I am just so regretted with the after sale service of Xolo. One of the worst after sale service. I lost my money, faith and lot of time for this pathetic Xolo Mobile and their service center

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 12.12.2015 regarding your complaint for your XOLO Smartphone Q2100. This is to update you that as it confirmed that your handset is out of warranty and once the product warranty is exhausted, customer has to pay for its repair as per policy. In addition, we request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number with us so that we can provide you the exact estimate amount after post diagnose by the service centre. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in