[Resolved] Xolo — Mobile hand set battery

janakrajsharma

from Belur, Tamil Nadu

Address:

Solan, Himachal Pradesh

Sir, I have purchased Xolo 1200 Q BLACK THROUGH SNAP DEAL IN MARCH 2015.BUT AFTER 5 MONTHS ITS BATTERY PROBLEM IS STARTED. I have deposited my hand set at the Company Service centre at AKS Telecom Chandigarh on 13, August, 2015. They have given me 15 days time for the replacement of battery. When I enquired from the service Centre on 1/09/2015, they said that the parts has yet not received to the service centre AND TOLD ME TO WAIT FOR NEXT ONE WEEK .

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

No, step has been taken by the company to resolve the problem of battery. Against 15 days time given to repair more than 23 days has been elapsed, but I have not RECEIVED MY HAND SET BACK from the Service centre AKS Telecom Chandigarh. Worst service provided in the warranty period. Regard, JANAK RAJ SHARMA 9418170700.

Sep 05, 2015

Updated by janakrajsharma This is my last complaint, iF MY HAND SET IS NOT GIVEN BACK UP TO[protected], I SHALL PROCEEDS TO THE CONSUMER FORUM FOR THE JUSTICE.

WITH REGARDS,
janak raj sharma
[protected].

Verified Support

Oct 09, 2015

Xolo Customer Care's response Dear Mr. Sharma, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 02.09.2015 regarding XOLO Smartphone Q1200; as per our conversation with service center, it is confirmed that your issue has been resolved. Also, as discussed over the phone your handset is working absolutely fine now. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in