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We have received a complaint against you from our consumer member Mr umesh bhai B Paliwal residing at G-201, shreenath residence, Nr. Aakruti township, Narol-lambha highway, Narol Ahmedabad regarding above subject hence this letter.
That you no (!) are manufacturer of electronics item and you no (2) are the authorised service center of you no (1) company and you no (3) are the Authorised. Dealer of you no (1) company.
That our consumer member has purchased mobile of you no (1) company xolo.Model no-Q 800 IMEI No - [protected]-80 from you no (3) on dated 17/12/2013 and paid total Rs.10, 500=00 rupees ten thousand five hundred only and you no (3) have issued invoice no - 1908 from book no-20. That you no (3) have also gave one year warranty for that mobile
That after purchase of that mobile within six month i.e within a warranty period there was a problem regarding touch started so our consumer member had contacted to you no (3) and informed you regarding that problem and instead of giving after sale service you had simply reply that contact to authorised service center of in service
That after our consumer member had contacted to you no (2) on dated 17/6/2014 and informed you regarding that problem so you had collected that mobile repairing and issued receipt no - 515 for the same and informed our consumer member that inquired after one week. That after one week when our consumer member had came to your service center to collect their mobile at that time you had told our consumer member that till that mobile is under repairing so come after two days that after two days when our consumer member came to your service center you had roughly behavior to our consumer member i.e.prove your unfair trade practice and deficiency in service that one month is going to pass but till today you have Na returned that mobile duly repaired i.e. also prove your unfair trade practice and deficiency in service hence this letter.
That all of you here by jointly and severally called upon to either replace xolo mobile phone model no Q-800, IMEI [protected]-80 with a new warranty or refund collected amount Rs.10, 500 rupees ten thousand five hundred only along with 12% interest from 7/12/14 to till realisation and Rs.10, 000=00 rupees ten thousand as a compensation for the mental torched accrued to our consumer member due to your unfair trade practice and deficiency in service within seven days from the receipt of this letter failing which our consumer member will constrained to take legal action against all of you in the appropriate court of law and you will be responsible for cost and consequence for the same
C.C umesh paliwal
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That you no (!) are manufacturer of electronics item and you no (2) are the authorised service center of you no (1) company and you no (3) are the Authorised. Dealer of you no (1) company.
That our consumer member has purchased mobile of you no (1) company xolo.Model no-Q 800 IMEI No - [protected]-80 from you no (3) on dated 17/12/2013 and paid total Rs.10, 500=00 rupees ten thousand five hundred only and you no (3) have issued invoice no - 1908 from book no-20. That you no (3) have also gave one year warranty for that mobile
That after purchase of that mobile within six month i.e within a warranty period there was a problem regarding touch started so our consumer member had contacted to you no (3) and informed you regarding that problem and instead of giving after sale service you had simply reply that contact to authorised service center of in service
That after our consumer member had contacted to you no (2) on dated 17/6/2014 and informed you regarding that problem so you had collected that mobile repairing and issued receipt no - 515 for the same and informed our consumer member that inquired after one week. That after one week when our consumer member had came to your service center to collect their mobile at that time you had told our consumer member that till that mobile is under repairing so come after two days that after two days when our consumer member came to your service center you had roughly behavior to our consumer member i.e.prove your unfair trade practice and deficiency in service that one month is going to pass but till today you have Na returned that mobile duly repaired i.e. also prove your unfair trade practice and deficiency in service hence this letter.
That all of you here by jointly and severally called upon to either replace xolo mobile phone model no Q-800, IMEI [protected]-80 with a new warranty or refund collected amount Rs.10, 500 rupees ten thousand five hundred only along with 12% interest from 7/12/14 to till realisation and Rs.10, 000=00 rupees ten thousand as a compensation for the mental torched accrued to our consumer member due to your unfair trade practice and deficiency in service within seven days from the receipt of this letter failing which our consumer member will constrained to take legal action against all of you in the appropriate court of law and you will be responsible for cost and consequence for the same
C.C umesh paliwal
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