[Resolved] Xolo Mobile — Horrible Service Centre

SARTHAK NARVEKAR

Address:

Thane, Maharashtra

I Have Given my XOLO mobile to service station in thane (W). It was under warranty they said it will send to Delhi and you will get is back by 10 days compliant was launch on 2nd may 2015. later we got sms from Xolo that my cell is ready and collect it from service centre. when we visited service centre they said your mobile is not with us it is still under repairing ask to visit us on Saturday. when we visited on Saturday they said your mobile is not yet done we will call once it is done don't visit again and again. If my mobile is not yet done then why SMS was send that my mobile is ready and even service guys them self said to visit on Saturday, why they are wasting time and money. hole episode was already escalated to email team they are least bothered of the customers. there is no MD email id is available in any website . now email team has stop responding the email after sendin lots of reminder.

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Complaint marked as Resolved

Verified Support

May 22, 2015

Xolo Customer Care's response Dear Mr. Narvekar, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 22.05.2015 regarding your complaint for your XOLO Smartphone. As it is confirmed that you have already submitted your handset at our authorized service centre. We request you to kindly share the work order number which was given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at reach.[protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care reach.[protected]@xolo.in www.xolo.in

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Comments

naveen lakhera

from Delhi, Delhi

I Have Given my XOLO mobile to service station in Gurgaon. It was under warranty they said it will send to Delhi and you will get is back by 10 days compliant was launch on 30th june 2015. when we visited service centre they said your mobile is not with us it is still under repairing ask to visit us on Saturday. when we visited on Saturday they said your mobile is not yet done we will call once it is done don't visit again and again., why they are wasting time and money. hole episode was already escalated to email team they are least bothered of the customers. there is no MD email id is available in any website . now email team has stop responding the email after sendin lots of reminder.
my work order no.[protected]

Naveen Lakhera
[protected]
[protected]