[Resolved] Xolo Mobile — Insufficint Service

Siit

from Mumbai, Maharashtra

Address:

Sangrur, Punjab

Dear sir, i had purchased a set of XOLO Q 1000 modal on 4th June, 2015. but after one month, the set has a problem in it. i sent it to xolo service center for two times, but there is no satisfactory results. they created an excuse of water cause. but i clarify that my set had never touch of water. so i request you that please give some attention and sort out my problem soon and immidiately, otherwise i have to knock the door of consumer court. i had attached some images of defective set and purchase bills also...thank you... Sunil Sharma Address: V.P.O. Dhanauri Distt. Jind (Haryana) Contact no.[protected] [protected]

+2 photos

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Complaint marked as Resolved

Verified Support

Oct 09, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 05.09.2015 regarding your XOLO Smartphone; as mentioned above it is confirmed by service center side that your handset is liquid logged which comes under out of warranty and also like inform you that company reserve the rights to apply the charges for repair. In addition, we request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number with us so that we can provide you satisfactory resolution after post diagnose by the service centre. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in

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Comments

vinay Kgs

Dear Concerned,

I have a problem with my XOLO cellphone which is still in warranty period. there is a problem with the Mic of the cell phone before one month of its purchase.
The phone was given to your recognised service center in Bangalore(Service Point, Jayanagar on 30/7/2015. the representative promised to repair the phone but didn't bother to inform us for a week when we called up we got a reply from them saying that the issue cannot be sorted out there is in the service center and to be sent to the company for a replacement or repair work. there was no communication from the service center for over couple of weeks and we contacted the customer service we got a reply that it is in transit and will reach in couple of day. this scene went on for more than a month when ever we call up their standard reply was "it is in transit and will come in 2 days". finally fed up with their irresponsible behavior when we walked into their service center we again got a standard reply "it is in transit and will come in 2 days" how shame full, irresponsible and substandard service centers you have. after shouting at the guys in the service center the phone was returned back the same moment. this concludes that the phone wasn't sent anywhere and it was kept with them for more than a month bluffing us and playing with us and creating huge loss to us managing ourselves with out a cellphone for over a month.
i still don't understand how XOLO cannot take the responsibility of their product which is still in warranty and facing problems within first month of its purchase. Shame to you XOLO. the phone is returned without repairing even though its in warranty and i doubt the service center guys of stealing the internal parts of the cellphone now. they are so careless about their customers and take them granted. XOLO is completely responsible for this behavior and i don't mind taking this issue to the consumer court.
find attached the acknowledge from the service center.

Shame on you XOLO. You deserve '0" rating.

Regards
Vinay