| Address: | Ghaziabad, Uttar Pradesh |
Dear sir, mam
Value: my phone value is Rs-11999 rupess
(work order no[protected]
Dear sir, I bought xolo q-900 phone 27/09/2014 after using 10 day problem was start it. phone was hanging up & heating up and last time phone got dead and I went to xolo authorized service center in Ghaziabad which is at Hans plaza (chauhan Communication) they said phone is having software problem they will check my phone after 2 days and asked me to come after 2 days but they took my phone on 28/01/2015 ( WORK ORDER NO[protected] to repair after checking they said my phone mother board is dead they will send my phone to Noida for replacement and i will get new handset with in 15 days. After following up after 14 days they said in Noida they dont have any spare mobile to replace ( what the hell). It will take more time to get replacement. After that I call customer care to know the status of my phone they said my phone is under repair i said that your phone will be repair in one week. It’s true that xolo customer service is worst I trusted this upcoming mobile company but I gain very bad experience after purchasing xolo product. Please replace my phone or refund my Rs-11999 asap if I don’t get my phone till 20/02/15 then i will approach to consumer court .
thanks:
regards
Deepak kumar
mobile no-[protected] Was this information helpful? | 
Greetings of the Day!
Thank you for writing to XOLO.
We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.
This is in reference to your post dated 16.02.2015 regarding XOLO Smartphone (Q900); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in