[Resolved] Xolo — Mobile not got repaired not replaced.

raj321

Address:

Bangalore, Karnataka

I bought handset of xolo X1000 brand. After few days handset started trouble. I approach to xolo care center at Bangalore (F1 Info solutions, 616 first floor 2nd Bangalore - 560038) regarding this issue on 19th, June 2014. My job sheet number is[protected] Today is 24th july and still service center unable to trace and rectify problem even handset sent to delhi for 15days. They do not replace my handset. and still after one and half month the situation is same have only work to follow-up status of my phone. Now i am totally fad up from service from xolo care. i don’t want to get back xolo mobile. Please help to refund my money. This is only customer harassment process. Please take strict action against xolo mobiles company. I humbly request to consumer right department please do needful.

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2014

Xolo Customer Care's response Dear Mr. Raj Thank you for giving us a chance to assist you. This is in reference to your complaint dated 24.07.2014 regarding XOLO Smartphone 1000X. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in