| Address: | Pune, Maharashtra |
I purchase XOLO Q2000, which was worth 15, 000 Rs. It is good phone I don't have any complaint about it I purchase it on 6th Dec 2013. In January left side earphone of My Headphone stopped working and so went to customer care center of XOLO here in Bhosari, Pune. They took the headphones for replacement and told me that they will give it back to me in 10 Day's this was on 30th January 2014. After that I contacted them several times few times I even went there my self but every time I got only one reply that they have not received any Headphones from company yet will take more time. On 5th of February I communicated with them on phone they said headphones are arrived so I went there and found that service centre is relocated to Pimpari 15 Km away from current location. Next day I went to new location but again they say that they don't have headphone and new are yet to be arrived. Now I don't know if they did this on purpose or not but it's been more than 35 Days today and I still don't have headphones. I wasted my time and now feeling that wasted my money. I don't know when I will get my headphones back but if not soon I will have to go to Consumer Court for this
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