[Resolved] Xolo — Mobile not serviced even after 45 days

Damodaram Thulasiraman

from Thiruvananthapuram, Kerala

Address:

Ernakulam, Kerala

Hi, I have given my mobile (XOLO Q800) for servicing on 10th May at "Voiceplus in Kochi". As per standards the mobile was supposed to be serviced within 15 days. However, it's been more than 45 days. 1. Everytime I call service center, I get a standard response "Not yet serviced, will be done next week". 2. I called XOLO care and they have no clue except locating where the device is (like online courier trackers). 3. Sent an email to Xolo care, response is "Inconvenience regretted, we have escalated your concern to our backend team. We will get back to you ASAP.". It's been 4 days from the date of email, no action taken so far apart from a standard response. Above are the options available. Not sure where else I have to go that's why I am registering the complaint. I am fedup calling multiple times. Please get my mobile at the earliest. Thanks, Damodaram T Kochi, Kerala Contact #[protected]

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2014

Xolo Customer Care's response Dear Mr. Damodaram Thank you for giving us a chance to assist you. This is in reference to your complaint dated 28.06.2014 regarding XOLO Smartphone Q800. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in