[Resolved]  Xolo — mobile phone complaint

Address:

Bhopal, Madhya Pradesh

Dear sir / Ma'am You can find the whole story what was happened with my mobile since last nine months… I got replacement of my Xolo Q1100 (IMEI no [protected]) My XOLO Q1100 is having problem since past 9 months. The problems are 1) Weak Network on sim 1/ sim 2 2) Poor camera quality 3) Auto switch on/Off 4) Play store did not open and hang These problems are consistent since past 9 months and this is 8th time I am giving my handset for repair. Whenever I approach to the service center they fix the problem and return it to me but that problem was not fixed properly. WORST Service & Response By XOLO The Workorder Numbers since I submitted my mobile to XOLO Customer Service are…. [protected] date 19/07/14 [protected] date 07/10/14 [protected] date 01/12/14 [protected] date 12/12/14 [protected] date 09/02/15 [protected] date 13/03/15 [protected] date 23/03/15 [protected] date 07/04/15 Now you suggest me what I have to do….I really disappoint with xolo person….as well as XOLO Brand. as per your mail my handset is ready for dispatch from your side, its good to know... the customer care at bhopal, received the same and keep that for trial for few days. unfortunately the customer care at bhopal is telling me that still the company engineers are not able to fix the problem, hence they returned my handset again for some repairing work. Now my new work order no is:[protected] again i m reminding you that this is HIGHT TIME, THE CUSTOMER CARE SEND MY MOBILE TO REPAIR... and i m not happy to tell you that atleast 30 to 40 times i gave my mobile to local customer care office at bhopal, but still i m not able to get my mobile repaired. from your side you always assured me for good service, but fail to keep your words. if it is not possible for you people to repair my handset than kindly exchange with a NEW ONE. still my mobile is under the warranty period that is up to 27/04/2015, and if you people are waiting for the expiry of warranty period than i have no hesitation to say that I WILL CLAIM IT IN CONSUMER COURT TO GET MY RIGHT.. PLZ UPDATE ME ASAP... Hoping Positive Response from you ! mobile no [protected] [protected] Thanks.