[Resolved] Xolo Mobile — PROBLEM REGARDING XOLO CARE SERVICES

Patel Prashant

from Vadodara, Gujarat

Address:

Vadodara, Gujarat

i face problem of purchase of xolo q1000 opus but some problem in charging slot mobile not charging properly, i already reach xolo service station on 18.03.2015 at 10:50 AM submit mobile on that date. but till the date not any reply from xolo care vadodara and xolo company and within 5 days I did not know what happened with mobile and what process going on. I call to morning (23.03.2015) xolo Vadodara they said part not available and mobile send to company for replace this part. They also said company not provide part as per requirement and also they already 40 mobile pending same problem so, this type service I do not understanding. Xolo company big market area cover but like this type service not acceptable. Sorry to says dear sir/madam I not acceptable this type of service Please resolve my problem as early as possible. My Work order no.[protected]

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Complaint marked as Resolved

Verified Support

Jun 04, 2015

Xolo Customer Care's response Dear Mr. Patel, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 23.03.2015 regarding XOLO Smartphone (Q1000Opus); as per our conversation with service centre, it is confirmed that your issue has been resolved. Also, as discussed over the phone your handset is working absolutely fine now. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

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Comments

Patel Prashant

from Vadodara, Gujarat

i face problem of purchase of xolo q1000 opus but some
problem in charging slot mobile not charging properly, i already reach xolo
service station on 18.03.2015 at 10:50 AM submit mobile on that date. but till
the date not any reply from xolo care vadodara and xolo company and within 5
days I did not know what happened with
mobile and what process going on. I call to morning (23.03.2015) xolo Vadodara they
said part not available and mobile send to company for replace this part. They also
said company not provide part as per requirement and also they already 40
mobile pending same problem so, this type service I do not understanding. Xolo company
big market area cover but like this type service not acceptable.

Sorry to says dear sir/madam I not acceptable this type of
service

Please resolve my problem as early as possible.

Xolo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Patel,

Greetings of the Day!

Thank you for writing to XOLO.

We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.

This is in reference to your post dated 23.03.2015 regarding XOLO Smartphone (Q1000Opus); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.

For any further query or feedback, please contact us at [protected]@xolo.in

Warm Regards,

Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in

Nani Ganipineni

from Vepagunta, Andhra Pradesh

i am disappointed about u r xolo service

i am given my xolo mobile to u r service center, when i ask him to what happen to my mobile status they not responding me i till 22 days, kindly slow my mobile problem as will as possible thinking sir /madam

maurya.rajesh23

from Haridwar, Uttarakhand

Touch Screen / Soft key not working properly

i have submitted my xolo q900 on 30-10-14, today is 21-11-14 still waiting for my phone . too bad service IEMI NO. [protected], WORK ORDER NO.[protected] Rajesh kumar maurya.