[Resolved]  Xolo Mobile — Product.. Colour..?

Address:403 402
Website:Gadgets360.com

Dear Sir, Extremely Sorry With thanks . (… for all Every thing… & the Fastest delivery ).. All the Ways it Was Under Stood that, Colour is Rocky Grey. Invoice No. INV84431612BG16 DT. 20 NOV 2015, also Reflects - ZOLO Era HD Rocky Grey, 8 GB. However Package of the Product (Side & Bottom Labels) Shows as – Color Black. ( My Request is Black/White are Contradictory for Me ) Hence Product Package Not Opened/Tampered, Still Kept intact. Kindly Help Me at the Earliest Possible. Yours Sincerely, (Harish N Daware) Mob. No.[protected], F-2, Customs Colony, Premier Plaza, Bainguinim, Old Goa, Goa-403 402. Sir, This Message Already Sent on 24th, but No Response, Same was also sent to Xolo, ... & got response from Mr.Sandeep, Says... From the Merchandise Website Who has Marketed the Product are Responsible For My Problem. Helplessly Called CUSTOMER CARE:[protected], Yesterday, Mr. Manoj has Advised Me to Send the Photographs, I Was abled to Give the Invoice No & dt., He Said No, Photograph is Must For the Study Team for Examinations.Hence Now this Submission For Earliest Consideration and Relief Pl.
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Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Verified Support
Nov 29, 2015
Xolo Customer Care's response
Dear Mr. Daware, Greetings of the Day!!!!!!! Thank you for writing to XOLO. This is in reference to your email dated 29.11.2015 regarding XOLO Smartphone ERA HD; as per our previous conversation we request you to kindly get in touch with the respective merchant from where you have purchased the handset. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in
Complaint comments 

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Alredy sent...

To
harishco.[protected]@yahoo.com
Message body
Hi Harish,

Greetings from Gadgets360.com

Thank you for your e-mail note. We would like to inform you that the above email stats that we will not be able to take the return request of XOLO ERA HD mobile due to color issue, as the phone launched only in Rocky grey color and it is clearly mentioned on the website.

Assure you best of services!

Regards,
Gadgets360 Care Team
On Thu, 3 Dec at 8:28 PM, Harishco.in_dw wrote:
Hi Harish,

Greetings from Gadgets360.com!

Thank you for your email note. We regret to inform you that we would not be able to take the return of the product due to color issue. We have clearly mentioned about the color of the product on our website.

Assure you best of services!

Regards,
Gadgets360 Care Team


Sir,

What Should I Do Now???

Sir,

Whether THIS is not the DEceiving..?

under warantee mobile given on 27.02.2014 not receveived back

xolo x910 mobile under warantee mobile given on 27.02.2014 not receveived back till the day. they reply for delevery that when it will ok, you will be informed otherwise wait and no time limit for repairing

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