[Resolved] Xolo — MOBILE REPAIR RELATED

mygalaxy

from Mumbai, Maharashtra

Address:

Allahabad, Uttar Pradesh

Dear sir, i submitted my XOLO Q1010i for repair of my broken touch screen on 15th november2014 for which i have to pay rs 3550(as considered out of warranty repair) for a TAT of 25 days. after numerous followups, finally on 10th dec2014 they were offering some repaired Xolo Q1010i(white) as replacement to my original handset.I denied the offer and they took it back and entered a re-call for new black handset as replacement. they also told me it will take another 25 days or so to get may handset. I as a customer loosing my warranty without using my phone(excluding my other personal loses too). i want my handset in good working condition asap.who will compensate this loss. definitely your company. How will it be compensated is to be communicated to me.

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Complaint marked as Resolved

Jan 07, 2015

Updated by mygalaxy messages i received
after handset submission on15Nov2014- dear customer, expected delivery date for the product submitted vide notification.[protected] will be 14/12/2014
re call lodged on18 dec14- dear customer, expected delivery date for the product submitted vide notification.[protected] will be 18 jan2015

Verified Support

Jan 21, 2015

Xolo Customer Care's response Dear Mr. Kumar, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 07.01.2015 regarding XOLO Smartphone (Q1010i); as per our conversation with service centre, it is confirmed that your issue has been resolved. Also, as discussed over the phone your handset is working absolutely fine now. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in