[Resolved] Xolo Mobile — Repairing the xolo mobile not done properly

sanjaylic

from Dehra Dun, Uttarakhand

Website:

www.xolo.in

I have purchased Xolo Play 8X-1100 last year Oct 2014. My phone given problem on dated 28th August 2015. Problem is Battery shown charging but not charged. I given my phone to Service Centre on 1st Sept 2015, they said that some card has to be changed and card has to come from Company so it will take time. After 15 days call from them that phone is ready. I recvd the phone. When I have insert the sim then shows that IMIE no INVALID. I rushed to Service centre. They again keep the phone for 1 day and problem solved. After 2 days when we go outside with our family and try to use Camera then its shows CAMERA inactive. I again hand over the phone to service centre again they said that CARD has to be changed. Again after 15 days I got my phone now camera is working but Head Phone not working. I think that company and their Service Centres are cheating us its also very surprising that Toll Free no person said that we can't do any thing please talked to local service centre. I am trying to given complain to the Consumer Forum. Sanjay Kumar [protected] sanjay.lic.[protected]@gmail.com

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Complaint marked as Resolved

Verified Support

Oct 10, 2015

Xolo Customer Care's response Dear Mr. Kumar, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 27.09.2015 regarding your complaint for your XOLO Smartphone 8X-1100. We request you to kindly pay visit to any of our XOLO service provider nearest to you for satisfactory resolution on your complaint. In addition, request you to share the work order number which will be given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in