Xolo Mobile — Replacement of handset

Address:

Agra, Uttar Pradesh

Sir, I have Xolo Q1200 mobile which IMEI no. [protected]. I purchased mobile on[protected] so it is in warranty period.In mobile have many problems such as - 1.Auto Switch off, 2.heat problem 3.Backup problem. I gave the mobile set on Xolo care center on[protected] which work no. is[protected]. They updated the software of the handset and the set was dead after update. They told that handset will be send to Noida which will take approximately 15-20 days. The baterry of the phone is inbuild battery & After On[protected] they gave me a old set with so many scratches so I refused to take it because my phone is brand new & the lamenation of that phone was covered. They gave me a new job sheet which work sheet no:[protected].It is our first experience with your company XOLO & I hope it will not a last. I am not satisfied with your service so how will I suggest to others. We had called your head office many times but have no result with it. Without phone it is very inconvience as you know it very well. I hope you will look into my matter seriously otherwise I will have to take legal action against your company. So please replace my mobile phone. Kavita Agarwal [protected] ; [protected] E-mail Id - [protected]@gmail.com