[Resolved] Xolo Mobile — SERVICE AND REPAIR RELATED

Bhanjan Dutta

from Jalpaiguri, West Bengal

Address:

Jalpaiguri, West Bengal

Dear Sir/Madam, Within one year I submitted my Xolo Mobile phone 3 times at Servicing Centre(First Oct'14, Second Jan'15 nd third 26th May'15). I am fully disappointed to buying this Xolo Q 1000 Opus handset.This set still now not give me better service. Just calculate, within a year who many days I used this????? After second time servicing when I received this set dan set ok but after one month problem arise...1) Set hitting...2)Display problem : Screen wallpaper suddenly out, , , seen dot on the screen...nd after press on back pix come...3) On-Off Switch not work properly, 4) Head phone not work properly... I paid Rs.9100/- for facing this problem nd several time submit that set, is it your service?????? where my warranty?????? Detail of work Order... Work Order Number :[protected]. Date:[protected] Date of purchase:[protected] Model name: Xolo Q1000 OPUS IMEI No. [protected] / [protected]. Please exchange my hand set nd give me another new one...I m fully disappointed to buying your company's Mobile... Company not to take any action on this...plz see the matter.

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Complaint marked as Resolved

email ID :[email protected] toll free no.1800 30100104. 26th May I submitted that set at Jalpaiguri Servise Centre (SANDHYA ENTERPRISE -1300555), West Bengal, 27th May at evening I went to centre and they locally repair this set and want to hand over me, but I dont received due to if problem arise after few days than what will be done, my warranty expired. After purchasing this set 3 times at servicing centre, then how to possible satisfaction next. I want to resolve the problem permanently through you. Rs.9100/- bearing for this set but not satisfied. I want why locally repair this, Noida Head Office received this set nd do something better... Priya Sarkar, Jalpaiguri, WB M-09126479653.

Verified Support

May 28, 2015

Xolo Customer Care's response Dear Mr. Dutta, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 27.05.2015 regarding XOLO Smartphone (Q1000 Opus); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

May 31, 2015

Updated by Bhanjan Dutta Dear Sir/Madam,

Within one year I submitted my Xolo Mobile phone 3 times at Servicing Centre(First Oct'14, Second Jan'15 nd third 26th May'15).
I am fully disappointed to buying this Xolo Q 1000 Opus handset.This set still now not give me better service.
Just calculate, within a year who many days I used this?????

After second time servicing when I received this set dan set ok but after one month problem arise...1) Set hitting...2)Display problem : Screen wallpaper suddenly out, , , seen dot on the screen...nd after press on back pix come...3) On-Off Switch not work properly, 4) Head phone not work properly...

I paid Rs.9100/- for facing this problem nd several time submit that set, is it your service??????
where my warranty??????

Detail of work Order...

Work Order Number :[protected].
Date:[protected]
Date of purchase:[protected]
Model name: Xolo Q1000 OPUS
IMEI No. [protected] / [protected].

Please exchange my hand set nd give me another new one...I m fully disappointed to buying your company's Mobile...

Several tym mail nd msg but no response, I don't know what will be taken steps...

Verified Support

Jun 01, 2015

Xolo Customer Care's response Dear Mr. Dutta, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 27.05.2015 regarding XOLO Smartphone (Q1000 Opus); as discussed we would like to inform you that your handset is ready for delivery at service centre. Hence, we request you to visit respective service centre and collect the handset as per your convenient time. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in