[Resolved]  Xolo Mobile — Service centre are accepting warantee dce

Address:Agra, Uttar Pradesh

Dear team My name is prashant Gupta I have purchase a mobile from a shopkeeper in agra dt on 24/05/2015 for purpose of gift thisis first time i have purchase your company mobile after two month i have start this phone on 01st july 2015 after use of only 10 days this mobile having charging problem this mobile is not taking charging once a day night have keep my mobile for charging and when i wake up morning my mobile has 15% charged and after than he is not taking charging when i was reached in your service center he is talking with very rowdily behavior he is saying without check " please come on after 15 days when i was talking with tietly he has checked my mobile and saying me You should have to pay 3000 Rs for the same rather there is not a big problem only Charging pin is not working and this mobile cost is 5500 / Rs and last 20 days back i have purchase this mobile than whats is the mans of guarantee and local shopkeeper is saying me only with Rs 220 / i will be complete repair your phone what about your service i have no time for every time i can reached in your service center if local office will be repair my phone its warrantee will be cancelled so please take task on very urgent basis otherwise i will be complained on very high label Name : prashant gupta Model no Of mobile XOLO Prime Imei No : [protected] Purchase Dt 24/05/2015 Bill no: 918 Shop keeper name : New Ramwani Communication Mobile no [protected] Regards Prashant Gupta Agra [protected]
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Complaint marked as Resolved 
Verified Support
Aug 10, 2015
Xolo Customer Care's response
Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 08.08.2015 regarding your complaint for your XOLO Smartphone;we are unable to track information from your given IMEI number.We request you to kindly share the work order number for satisfactory resolution on your complaint. Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
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