[Resolved] Xolo Mobile — To get my mobile from xolo service centre

avilatheressa88

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

Hi Job sheet number:[protected] IMEI No :[protected] Model :Xolo Q900 Problem :Touch not working I have purchased my Xolo Q900 mobile on May/2014. For touch problem, I gave my XoloQ900 white color mobile for service on 13/01/2015 in SPS Electronics, Chennai. I gave my mobile without any scratches and demage in SPS Electronics for service. i went to get my mobile, they said, you got replaced mobile Xolo Q700s+ black color (with lot scratches and also its old mobile). i said " i am expecting my XoloQ900 white color mobile with touch working condition. I don't want any replacement. I won't accept my any replacement mobile. I hope, Xolo will give my XoloQ900 white color mobile without problem. Please don't want any replacement mobile. i need mine. " and i called lot of times to customer care. but they are telling still under repair . i dont know whether they are having my mobile or not. i need my mobile please help on this. I have attached my scan copy of job worksheet.

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Complaint marked as Resolved

Verified Support

Mar 18, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 16.03.2015 regarding XOLO Smartphone (Q900); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

Verified Support

Jun 04, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 16.03.2015 regarding XOLO Smartphone (Q900); as per our conversation with service centre, it is confirmed that your issue has been resolved. Also, as discussed over the phone your handset is working absolutely fine now. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in