[Resolved]  Xolo Mobile — Unavailability of spare parts

Address:

Gautam Buddh Nagar, Uttar Pradesh

I purchased a phone Xolo play 6x1000 on 25-07-14. After a years satisfactory usage, I ended up in a tragedy. My screen and display were gone! I asked in local shops but it was futile as they didnt even hear any model like that. I went on in a xolo service center and then even after two months the spare parts had not arrived. They kept giving excuses, till the day I asked to give me back my phone. As soon as I asked them to give my phone back they started searching and after an hour they said that the phone had been given to someone else as two similar handsets had arrived in the service center the same day. What the hell?! And on mailing several times the xolo care sent me a mail stating that the problem has been solved by listing me in the DOA list.. What?!!! DOA letter works only on Warranty handsets and my handset was neither in warranty nor in good physical condition. Such Pathetic companies should not even exist if they dont promise to give proper service to their customers. Thanks and regards Abdul Aleem