[Resolved] Xolo Mobile — Worst after sales service | |||||
XOLO 8X-1000 the phone only looks good. But after sales service is the worst ever. Its been almost 18 days and the company and service center neither can find the problem or are ready to entertain. Please don't buy any products of XOLO or Lava mobiles since they are both the same company. It is so far the worst mobile experience that I had to face over the years. They have the worst after sales service. No response from the customer care, service center, senior executive or any one. Even the Director of the company Vishal Sehgal doesn't use phone made by his company. I don't understand why people reviewing these made in India cheap phones with worst hardware configuration. Please review about this phone on your segment and update people about after sales service. The customer care only know few words on all your queries Sorry sir. we will look into it. its like they are negotiating and telling dumb they are. Work Order #[protected] P.S I have sent a mail Vishal Sehgal notice of 7 days(Including sundays) to respond on the problem I am facing after the 7th day I am filing a complaint at the consumer court. I am clearly stating the mental stress the company is casuing. The time it wasted. and the resources the company has wasted. Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Dec 06, 2015 Xolo Customer Care's response Dear Customer,
Greetings of the Day!
Thank you for writing to XOLO.
We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.
This is in reference to your post dated 04.12.2015 regarding XOLO Smartphone 8X-1000; as discussed we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
www.xolo.in
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