[Resolved]  Xolo Mobile — Worst brand

Hello xolo care.. Now enough is enough I thing I don’t need to start mail with any greeting. Here is my last work order number[protected] submitted on 28 Oct 2015. IMEI: [protected] This time mobile submitted for touch damage and you are the responsible for that because I thrown it with frustration I just pissed off with your brand, hardware quality, software assistance overall all services given by you. And as per your mail reply and call request again I have submitted mobile for same as first time submitted problem of flash shadow . And I am not going to pay for flash problem that’s your responsibility to solve. And I know it’s not possible for you because very sick company ever I have came across. And now if I dint got my problem solved or if you dint replace my phone. I am going make very big issue with media coverage and you have to face consumer court that different thing but I am not going leave this matter like that. I have submitted mobile for 5 times and visited care center for 12 times and from my place its 100km far and one times fare is around 300rupees so I spent total 3600 for travelling only and at first time paid 3000 rupees with no bill receipt and now for touch 4000 rupees then simple calculation is that paid for mobile 12796+3600+3000+4000 = 23396 + (12 workdays I had wasted approximate salary 800*12=9600) Overall mobile cost for me 32996 rupees that means I could buy apple I phone in that money. So whatever is that I am waiting for positive response from you people or I told which ways I left. Even I think no need to say thank you. Vivek navale [protected]
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Complaint marked as Resolved 
Verified Support
Nov 18, 2015
Xolo Customer Care's response
Dear Customer, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 04.11.2015 regarding XOLO Smartphone 8X-1000; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in
Verified Support
Jan 11, 2016
Xolo Customer Care's response
Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your complaint dated 15.12.2015 regarding XOLO Smartphone 8X-1000; as discussed with service center we would like to inform you that, we have dispatched the replacement handset and same had received at the service centre. However, we tried reaching you on number [protected] but might be you were busy as call remains unanswered. Hence, we request you to visit respective service centre and collect the handset as per your convenient time. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in
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