[Resolved] Xolo Mobile — Worth service provided by the Xolo care (Authorized case center)

Abhishek Nagrale1

from Pune, Maharashtra

Address:

Ahmedabad, Gujarat

This mail is regarding worth service provided by the Xolo care (Authorized case center) Bapunagar, Ahmedabad My Mobile model Xolo Q-510s Black (IMEI number: [protected]) purchase on Jan 2015 was not working since early Jun 2015 (the first problem which I faced, it was behaving unconditional and some key were not working, I had registered a request and submit my Mobile on 26 Jun 2015 for this problem. They had returned me twice with some software update and etc but both the time it was again facing the same problem. As a more than a month was passed but they still not able to solve the problem. I really frustrated with this mobile service. Can I expect a new Mobile if they will not able to your faulty Mobile? Please find an attachments Mobile bill (Purchase on Jan 2015) and Customer information slip.

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Complaint marked as Resolved

Jul 31, 2015

Updated by Abhishek Nagrale1 No any call or mail received form this Xolo care service .

Verified Support

Aug 11, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 29.07.2015 regarding your complaint for your XOLO Smartphone; we are unable to track information from your given IMEI number,Hence we request you to kindly share the work order number for satisfactory resolution on your complaint. Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in