[Resolved] Xolo Mobile — Xolo Black 1X -Not Work Any Ringtone From Set Personal | |||||
Sir, I have purchased a Xolo black 1X from Snapdeal on 01/12/2015. After 10 days of purchase I have problem with the set as Ringtone installed in the phone are getting Mute while incoming Calls. I contacted Snapdeal and they tell me Third party software installed. but problem persisted. I Contact three times but problem of the phone persisted. Again visited the service Center and left the phone with them 16/12/15 (WO no.[protected] but problem was not solved as this day. The person at the counter said that the phone has to put here, i submitted the phone at service station. I visited service station at 20/12/2015 to get status of the phone where i met some on called Xolo Care whose response is verry poor he was not listening to the problems saying that if you want your phone back i will give you by changing software again but sir what is the perpose of changing software again which was changed 2 times already without success. So i request you to kindly look in to the matter and get my Money Refund as i dont think that repair to the phone make any sense as problem is not solved. Kanu Ahir-[protected] Was this information helpful? | |||||
Complaint marked as Resolved
Xolo customer support has been notified about the posted complaint. Verified Support Dec 27, 2015 Xolo Customer Care's response Dear Mr. Ahir,
Greetings of the Day!!!!!
Thank you for giving us a chance to assist you.
This is in reference to your complaint dated 24.12.2014 regarding XOLO Smartphone Black 1X. As discussed, we trust that the provided solution is pleasing and no further issues at your end.
If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance.
We will always be happy to assist you.
We value your relationship with XOLO and assuring of our best services, always.
Warm Regards,
Sandeep Dey
XOLO Care
www.xolo.in
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 8 Comments | |||||
Comments
I have the same issue about the ringtone I have three xolo black 1x and I am not able to set the ringtone for incoming calls need to know what can be done about it my email ID is [protected]@yahoo.co.in contact no [protected]
I am not able to set ringtone from sd card for incoming calls. my e-mail ID [protected]@gmail.com M:[protected]
Xolo Customer Care's response, Jul 28, 2016
Verified Support
Dear Mr. Dasan,
Thank you for writing to us at XOLO Support.
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
As per our telephonic conversation, we would suggest you to re-visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action.
For any further query or feedback, please contact us at [email protected]
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in
Thank you for writing to us at XOLO Support.
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
As per our telephonic conversation, we would suggest you to re-visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action.
For any further query or feedback, please contact us at [email protected]
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in
Dear Sir,
Thanks for your quick response and action taken towards my complaint.
Thanks for your quick response and action taken towards my complaint.
I have the same issue about the ringtone I have xolo black 1x and I am not able to set the another ringtone from sd card for incoming calls need to know what can be done about it my email ID is [protected]@gmail.com
Xolo Customer Care's response, Nov 11, 2016
Verified Support
Dear Mr. Yenuganti,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in
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We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team