[Resolved] Xolo Mobile — xolo care not repairing & giving my mobile handset back

parshant singh

from Ludhiana, Punjab

Address:

Mohali, Punjab

I submitted my mobile xolo play 6x 1000 which is under warranty to the service center on 11/06/2015 (authorised service center of XOLO at chandigarh) work order no.[protected].The mobile had a problem of display. The person there told me that it will take around 7 days to repair and come back.After 7 days when I called I got the response that the mobile is still under repairing & they told me that i will get my mobile repaired on 27/06/2015 but when called them on 27/062015 they told me that ur handset is still in repairing process & again they gave me a new date 02/06/2015 .I m waiting from 20 days but till now i didn't get my mobile repaired .Again & again they are giving me new date .i m very frustreted with this .please help me for the same. Thank you

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Complaint marked as Resolved

Verified Support

Jul 21, 2015

Xolo Customer Care's response Dear Mr. Singh, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 05.07.2015 regarding XOLO Smartphone 6X-1000; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in