[Resolved] Xolo Mobile — Xolo phone not working

samuelR

from Hyderabad, Telangana

Address:

Ernakulam, Kerala

I have given my xolo phone for Not charging complaint at kochi xolo care.They sent the phone to Xolo head office for further investigation and they clamed that complaint is resolved and returned the handset.When they returned the handset phone was dead and service center person said since it was not charged for long, it is dead. Issue regarding charging is resolved and you can go home and charge mobile for some time to make it working.I went home and tried charging the phone and it didnt even get charge.Since service center was bit away from my place of stay, I couldnt approach them again.I have approached them again on 25-Aug-2015 and they said issue is not resolved and they have to sent the phone again to Xolo company.I have to wait another 15 working days to get it repaired.Is this kind of service Xolo is providing?.I have escalated this issue thorugh xolo customer care and no response received.My work order # is[protected] and model number is Q800

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Complaint marked as Resolved

Verified Support

Aug 28, 2015

Xolo Customer Care's response Dear Customer , Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smart Phone. This is in reference to your email dated 26.08.2015 regarding XOLO Smart Phone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. However, as we checked the details of your complaint with work order number we found that it’s in transit to our RF. Further, we would like to request you to kindly provide us some time as we will repair your handset and dispatch it shortly. We will connect with you to get additional details, if required, to resolve the concern effectively. Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in