| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 | | Website: | www.xolo.in |
I purchased XOLO Play 8X 1100 mobile in oct 2014, after 3 months i got problem with wifi so i visted xolo care they send my hand sent to repair it took about 15days, after i recieved noticed with mic problem, again i given in service center again it took for 20 days, after i recieved there is problem with speaker, i showed there only in service center he said me to wait for 15days he will order for part and he will replace it. i waited for 20days, then after part arrived he replaced it but no sound from my handset. then i said send it to service repair again. but he said they are closing service center there and given me another address, while going there i noticed camera also not working. after going there that service center head said because I showed my mobile in another service center so he will not accept it. and said my mobile is out of warranty. then i talked with customer care and some area head then he accepted my mobile. and i said this problems. speaker and camera problems they took it on august 2nd 2015. filed complaint on 11th august they took 10days to file it. after 20days i called them they said there problem with PCB board. because of last repairs done in service center. so said me to wait for 20days more. like this after 1 and half months they given me my mobile. but still speaker is not working. when i asked about it. he is saying your mobile not in warranty. we did that with different IMEI no. then i spoke with area manager he said me to wait 15days, then i waited for 20days after that when i called service center he said me to wait 20days more. i waited i waited till october 27 2015. then i submitted my handset there. they made me wait till november 19 2015. and did not solve my problem. it was from july to november they are playing with me and did not do anything. and my handset got damaged with sratches, removed screen guard. they made me to visit service center like weekly twice. every time i ask to customer care they say me to wait. I brought my mobile back because they are not doing anything. i thought to use without that speaker, but after 15days screen one side got black shade. i got very angry and visited service center there that people are not even caring to talk or listen to me. I called to head office he is again saying to wait. I want refund, i can't use xolo mobile again. Please help me with this. my mobile number [protected]
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