[Resolved]  Xolo Mobile — XOLO Service Centers are Cheats!

Address:

Mumbai City, Maharashtra

I had purchased a brand new Xolo Q 1000 on 13/2/2014 bearing IMIE No. [protected] / [protected]. The Phone developed a small problem that it was not getting charged. We gave it to the Xolo Service Center vide Notification No:[protected] in the First Week of September. We received a message on 25/9/2014 “Dear Customer, Your XOLO device submitted vide Notification No:[protected] is repaired. Kindly collect it from Service center at the earliest” But when we picked up the device, it was not my Mobile but some other OLD Mobile with Display Problem and some other IMIE number. I sent my staff back to the Service Center to return the OLD SPOILT phone they had given and ask for my phone back. They said that the company replaces the mobile if your mobile is not repairable. But my Phone was a new Phone with a small problem and according to the message, “It is repaired”. The phone they replaced was OLD and SPOILT. I think the Service Center took my new phone and gave me a useless old Mobile and took advantage of the situation to generate personal profit and benefit. On forcing them and arguing a lot they took back the Phone and told that they will “try” to give back my phone vide Notification No.[protected]. “Dear Customer, Expected delivery date for the product submitted vide Notification No.[protected] will be 31.10.2014. For any query, call us at 91 [protected]” Can you imagine I am for two months without my Phone! Absolutely shabby, name-sake, fraudulent Service Center. I have sent this as an email to Xolo Care – lets see what they do. If they don’t do anything I have kept the letter ready to complaint to the Consumer Court at “Mumbai Suburban District Consumer Disputes Redressal Forum” I recommend everyone never buy Xolo Phones. They are useless. Spend little bit more money and buy some better brand. Living my life without a smart phone now.