[Resolved] Xolo Mobiles — Its service is not reliable | |||
I bought XOLO Q1200 on 27/06/2014 since then i encountered many problem with handset and last 3 times handset submitted to service center. They kept handset for 15-30 days on each time. After lots of emails/calls they returned after repair but again in few days the same or another problem started. This is 4th time, again i submitted to service center when problem started in June 2015. They kept handset again not returned yet. Now handset warranty also got expired as they kept with them for 2 months. After several emails and call with XOLO customer care, they gave me another handset on 13/07/2015. When i went to service center to collect. When they checked the handset it was not working. They again kept this handset and still with them. So, I am suffering a lot, wasting my money and my time in keep rounding service center/emails/calls. Now I asked then return my money because XOLO mobiles are not durable anymore. Please find the below details about handset: 1. Mobile Model: Xolo Q1200 2. Service Center: Vijay Vergiva Enterprises, Lajpat Nagar, New Delhi 3.IMEI No: [protected]. In Warranty (at time of submission) I have all the receipts/emails, I can send you if required. I am registering this complain here as a last hope to get my money back. Please help me and penalize this company. Thanks, Shahab Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Aug 07, 2015 Xolo Customer Care's response Dear Customer,
Greetings of the Day!
Thank you for addressing your grievance to us.
This is in reference to your email dated 06.08.2015 regarding your complaint for your XOLO Smartphone;we are unable to track information from your given IMEI number,Hence we request you to kindly share the work order number for satisfactory resolution on your complaint.
Warm Regards,
Bharti Singh Rawat
XOLO Care
www.xolo.in
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 3 Comments | |||
Comments
Dear Customer,
Greetings of the Day!
Thank you for addressing your concern to us.
We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.
This is in reference to your email dated 07.08.2015 regarding XOLO Smartphone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.
Warm Regards,
Bharti Rawat
XOLO Care
[protected]@xolo.in
www.xolo.in
Greetings of the Day!
Thank you for addressing your concern to us.
We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.
This is in reference to your email dated 07.08.2015 regarding XOLO Smartphone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.
Warm Regards,
Bharti Rawat
XOLO Care
[protected]@xolo.in
www.xolo.in
Your response is very late now i hired an advocate and preparing document to file case against Xolo in Delhi Consumer court.
If you are serious then refund my amount or replace handset with latest model with warranty.
Thanks,
Shahab
If you are serious then refund my amount or replace handset with latest model with warranty.
Thanks,
Shahab
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Since i bought XOLO Q1200, most of the times it was kept with XOLO service center as this handset is faulty.
Following are the details:
1- Ambe Electronics, Noida- 15th September 2014 to 30 November 2014- IMEI NO- [protected]
2- G InfoTech, Kalkaji- 5 February to 31-March 2015, IMEI NO-[protected]
3- G InfoTech, Kalkaji- 1 Jun 2015 to 11 June 2015
4- Vijay vergiva enterprise, Lajpat Nagar- 20 June 2015 to till date.
I talked to your support executive and they are not helping to resolve this issue.
I need my money back or replacement with latest model with extended warranty.
Thanks,
Shahab