[Resolved]  Xolo — Need a new handset of replacement.its just because of in 57 day i faced multiple problem in hand set.

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New Delhi, Delhi

Hi I purchase XOLO Q1010i on date 27 July 2014 from flipkart they deliver it on 30 July 2014. * 11 Aug 2014 I realize that its Sleep mode sensor not working from day first.so I mail to xolo care. xolo care give me settings, after taking backup of all data then restore it as per guided.that problem was resolve. After that I realize its battery not given best performance. * 25 September 2014 my xolo set stop charging its going dump I had mail to Xolo care on same day but didn't Get any reply for the 5 days. Getting reply on 30 September 2014. * 27 September 2014 I call xolo customer care. I complaint my xolo charging problem to the Mr. Satish. He answer me to go to the xolo service center for the same. For reference complaint no.858778. * 29 September 2014 I reached xolo service center (technocare solution pvt.ltd, lajpat nagar, new Delhi) after checking of my xolo handset they inform me that handset has a part problem and need to repair it, for repairing it take 25 day .For reference work order number.[protected]Summary: I use my xolo handset only 57 days and during this 57 days I face two problem in handset.going to the service center take a leave from office, and spending my convene fare to reach your service center.Not taking my data backup due to the immediate shutdown of handset... I need a new handset of replacement.its just because of in 57 day I faced multiple problem in hand set. Question 1. Why are you not providing any pickup and drop facility to the customer? 2. Why are you not providing any standby handset to the customer in case of reaping warranty product? 3. Why your service center not capable for resolving any issue? 4. Who will be pay my this 25 day without handset suffering? 5. Who will be compansate my 25 days waranty that is lose in for repairing? 5. You are mentally harassing me and who will be responsible for this? I need a Immediate answer on above all questions. I ask above questions to the xolo but the didn't get any answer. Still my hand set is in for repairing to the xolo servise center.