[Resolved]  Xolo — No repairs done even after 37 days of giving at service center

Address:

Mumbai City, Maharashtra

Work order no.[protected]

Model name. Xolo q1000 opus
Imei no. [protected]

Problem - no network, pcb issue

I had purchased xolo mobile on 24th april, 2014. It developed network problem with in one month i.E. In first week of may, 2014. On contacting the service center they reset factory setting of mobile and given me, again same problem cropped in first week of june, 2014. I.E. Within two months of purchased which i regret very much and wonder what sort of quality control is being followed by xolo.

I again contacted xolo service center on 11.06.2014 and they have taken the mobile and sent to noida for repairs as informed by them, as per workorder mentioned above.

I am still to receive the mobile back after repairs though more than a months has elapsed.

I am very much inconvenienced by lack of mobile since i am entirely dependent on the above mentioned mobile for my day-to-day work, as i am not provided with a substitute also inspite of repeated reminders over telephone as well as email.

You are requested to kindly use your good offices for immediate return of my mobile set, duly repaired.

I hope you will do the needful to protect my interest as a cosnumer.

Ivan d'souza

Central bank officers' association
Central bank bldg., 3rd floor,
M.G. Road, fort,
Mumbai - 400 023


Contact no. [protected]

Email id. [protected]@yahoo.Co.In