[Resolved] Xolo — No response on my Issue

chemswati

Address:	411017
Website:	XOLO

False promises on my Issue.
Service Centre is not accepting my device which is under Warrenty and XOLO Customer care is not doing anything.

Siddhivinayak Enterprises
pathak park, office no-8, 3 rd floor, near sharda centre behind kalyaan jwellers, nal stop pune
City: Pune
Pincode: 411004
Contact Person: Nitin
Contact Number: [protected]

My Xolo device s.no. is[protected].

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May 11, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Jun 03, 2016

Updated by chemswati till today no response from them. they are not responding to mail or call.

Verified Support

Jun 03, 2016

Xolo Customer Care's response Dear Ms. Swati, Thank you for writing to us at XOLO Support This is in reference to your email dated 30.05.2016 regarding your complaint for your XOLO TEGRANOTE. As per our telephonic conversation, this is to update you that we have found that there is a liquid damage. Water logged will be considered as out of warranty and repair will be carried out on chargeable basis. For any further query or feedback, please contact us at [protected]@xolo.in Regards, Satyaveer Yadav XOLO Care [protected]@xolo.in

Jun 06, 2016

Updated by chemswati This is not acceptable. First ur seevice centre spoil my device and now u ask me for money to repair it. I am bound to think that this might be out of company policy that one eevice center intentionaly damage the customer device so it gets out of warrenty. And then you can make money out of it by forcing customers to pay for the repair. You are not helping customers evwn if the device in within the warrenty and just concentrate to loot customers.