[Resolved] Xolo — No service and update on my handset by 6 months.

pritiangadi

Address:

Pune, Maharashtra, 411017

Hello sir, i have purchased xolo q3000 mobile in last year which is under warranty. From last 6 months (July 2015) it is with xolo service center. Today after calling them they replying carry ur mobile and we cant repair it. Service center address is new tirupati cellulars khralwadi pimpri pune 411018 city pune pincode 411018 contact manager mr. Ashwin agarwal contact person muzamil mr. Sanjay gangawcontact number [protected]. I want this product with good condition or my money return. Now ii got to know this service centre has been closed.

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 14.12.2015 regarding XOLO Smartphone Q3000; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in

Verified Support

Jan 11, 2016

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your complaint dated 14.12.2015 regarding XOLO Smartphone Q3000; as discussed with service center we would like to inform you that we have dispatched the replacement handset and same had received at the service centre. However, we tried reaching you on number [protected] but might be you were busy as call remains unanswered. Hence, we request you to visit respective service centre and collect the handset as per your convenient time. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in