[Resolved] Xolo — Non repair of handset till date (i.e 21.04.14) | |||
I have purchased one mobile phone handset XOLO Q 500 in the month of January 2014.From the month of mid February the phone started giving troubles such as fast battery drain out, cell broadcast (Despite force stop from setting menu) and getting non responsive during the use. Hence the same was submitted to your authorized service center on 11.03.2014 at Mumbai, whose address is as under: F-1 Info Solutions and Services, P-13 Kala Bhavan, 3rd Floor, 3RD Mathe, Mumbai-220004 Phone No[protected] All the above reported complaints were conveyed to your authorized service center mentioned above. The copy of the complaint receipt is enclosed herewith for your ready reference. It was initially committed that the instrument will be handed over after due repairing to me with in the span of one week. Accordingly I contacted the center on 20.03.2014 for getting the repaired instrument back. However on that day it was informed that it is under repair. Since then I am following the matter with the service centre regularly, however every time it is informed that mobile instrument is still under repair. Till date I haven't received my repaired mobile set yet. The same is also conveyed to XOLO customer care on email and by phone. From above incidence it is quite clear that service center are not offering proper services to mobile users and thereby causing great inconvenience. I am really cursing the day when I purchased this phone and cursing the person who had suggested me this brand. The same needs to be looked into urgently Was this information helpful? | |||
Complaint marked as Resolved
Xolo customer support has been notified about the posted complaint. Verified Support Sep 25, 2014 Xolo Customer Care's response Dear Mr.Shailendra
Thank you for giving us a chance to assist you.
This is in reference to your complaint dated 21.08.2014. regarding XOLO Smartphone Q500. We trust that the provided solution is pleasing and no further issues at your end.
If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you.
We value your relationship with XOLO and assuring of our best services, always.
Warm Regards,
Sudip Banerjee
XOLO Care
[protected]@xolo.in
www.xolo.in
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