[Resolved] Xolo — Non repairable Mobile xolo q2000

subha40

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have submitted my xolo q2000 mobile in service center for touch not working problem on 05/07/2014 and after two long month now i got massage from xolo that this is not repairable & will provide replacement. Now xolo offer me xolo q2500 which i checked on site where the con fig was downgrade with my original mobile. My q2000 was having 8 GB internal memory, 13 MP camera & price was 13700 Rs. The replacement which you are providing is q2500 is having 4 GB internal memory, 8 GB camera & price is 12600 Rs which is 1000 Rs less. I have suffered a lot since last 2 months which i cant tell you in words. Kindly concider this is a final warning & provide me same con fig or upgradalable mobile ASAP. I am expecting same NEW XOLO Q2000 or XOLO Q3000.

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Complaint marked as Resolved

Verified Support

Sep 19, 2014

Xolo Customer Care's response Dear Mr.Subhajit Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your post dated 02.09.2014 on https://www.consumercomplaints.in regarding your complaint for your XOLO Smartphone Q2000. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in