Xolo — Non repairing of xolo mobile evern after 3 workorder issued within a month.

Address:

Vadodara, Gujarat

Mobile : Xolo Q1000 Opus, IMEI No. [protected] 1st workorder No. [protected] dtd. 10.03.2015. 2nd workoder No.[protected] dtd. 18.3.2015. (Received on 30.3.2015) 3rd workorder No.[protected] dtd. 10.04.2015 Sir, I have purchased xolo Q1000 Opus mobile which is under warranty period. When i m faced problem regarding charging pin, hence i had given it to Bright Communication (Xolo customer Service) on 10.03.15. After 7-8 days they told that mobile required to be sent to company at Noida and hence they had given 2nd work order dt. 18.3.15. Further after to many correspondence with the company and with Customer Service Centre, return my mobile on 30.3.15. But it found that the problems which were not arised earlier, arised after repairing. Another two problems arised i.e. Power switch not worked properly and handset not working properly and after 7-8 days the phone is totally dead not not worked. Hence, again i give mobile at Brigh Comm (Xolo Service Centre) and they told that again required to sent at company and received sms that it will take 30 days (10.05.2015 approx time of repairing) which is beyond companys terms and condition (as per T&M it is 15 days). I have communicated so many time with xolo customer care through email. but every time they reply below... " Dear Mr.Patel Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your email dated 28.03.2015 regarding your complaint for your XOLO Smartphone . We would like to acknowledge you that our technical support engineer is working on your complaint to expedite the resolution. We value your relationship with company and thank you for choosing Xolo Smartphone. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Shweta Chopra XOLO Care www.xolo.in" In view of above, pl help me for replacing my mobile instead of such type of repairing and company's performance. Thanking you. Kaushik R Patel email : [protected]@yahoo.com